At British Furniture Hub, we strive to ensure that every piece of furniture you purchase meets your expectations. However, we understand that there may be instances where you need to return an item. Our return and refund policy is designed to make this process as simple and straightforward as possible.

Eligibility for Returns

  • Time Frame: You can return your furniture within 14 days of delivery. The item must be unused, in its original condition, and in the original packaging.

  • Condition: To be eligible for a return, the furniture must be in the same condition that you received it, with no signs of wear, damage, or use.

  • Non-Returnable Items: Certain items are not eligible for return, including custom-made or personalized furniture.

How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number]. Provide your order number, details of the item(s) you wish to return, and the reason for the return.

  • Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to send the item back to us.

Return Shipping

  • Responsibility: The cost of return shipping is the responsibility of the customer, unless the return is due to a defect or an error on our part.

  • Packaging: Please ensure that the item is securely packaged to prevent any damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets the return criteria.

  • Refund Approval: If your return is approved, we will process your refund. The refund will be issued to your original payment method within 7-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

  • Partial Refunds: In some cases, only partial refunds are granted (e.g., if the item is not in its original condition, is damaged, or missing parts for reasons not due to our error).

Exchanges

  • Damaged or Defective Items: If you received a damaged or defective item, please contact us immediately. We will arrange for a replacement or a full refund, including the cost of return shipping.

Exceptions

  • Final Sale Items: Items marked as “Final Sale” cannot be returned or refunded.

  • Custom Orders: Custom or personalized items are non-returnable and non-refundable unless they are defective or damaged upon delivery.

Cancellations

Order Cancellation: If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. Once an order has been shipped, it must be returned in accordance with our return policy.

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